Privacy

trypeaking.com is operated by Peaking LLC, 9454 Wilshire Blvd., Penthouse, Beverly Hills, CA 90212(“Peaking”, “we”, “us”). This policy explains what personal information we collect when you use the site, how we use and share it, how long we keep it, and the choices you have.

Questions about this policy or your information: hello@trypeaking.com.

• Account: your name, email address, password (stored only in encrypted, hashed form), field of research, and your research-use confirmation with the date and time you gave it.
• Orders: the shipping name and address, an optional phone number, the products ordered, the research purpose you declare at checkout, any discount code used, and the order and payment status.
• Messages: what you send through the contact form or by email, with your name and email address.
• Email preferences: whether you agreed to receive email updates, with the date, the IP address and the browser you used when you agreed.

Card payments are processed by our payment processor, TagadaPay. Card details you enter at checkout go directly to TagadaPay and its card vault; we never receive or store your full card number or security code. We receive the payment result and reference numbers so we can match a payment to your order.

When you visit the site we, and the services listed below, collect:

• your IP address, browser and device type;
• the pages you view, the products you look at, and what you add to your cart or take to checkout;
• the page that referred you, and campaign or referral codes in the link you followed;
• the date and time of each visit.

We use cookies and browser storage for three purposes:

• Essential: keeping you signed in, remembering your age confirmation and that you have an account, and holding your cart in your browser. The site cannot work without these.
• Analytics and referrals: Launchpad CRM records anonymous visits with a random device and session identifier, the pages viewed, and referral codes, so we can see how visitors find the site and credit referral partners.
• Email and site activity: Omnisend, our email service, links the products you view, your cart and your checkout to your account email while you are signed in. This is what lets us send order emails and, if you agreed to receive them, reminders and updates.

You can block or delete cookies in your browser settings. If you block essential cookies, you will not be able to sign in or place an order.

• to create and manage your account and confirm that the site is used by researchers aged 21 or over;
• to process, pay for, ship and support your orders, and to keep the research-use declarations made with them;
• to send emails about your account and orders, such as confirmations, shipping and tracking, and password resets;
• to send email updates and offers, only if you agreed to receive them;
• to answer your messages;
• to understand how the site is used and improve it;
• to prevent fraud and misuse, enforce our Terms, and keep the site secure;
• to meet our legal, tax and accounting obligations.

Account and order emails are sent through Resend and are part of the service. Marketing emails (new compounds and lots, reminders about an unfinished order, and occasional offers) are sent through Omnisend, and only if you ticked the email box when you created your account or turned email updates on in your account. Every marketing email has an unsubscribe link, and you can turn email updates off on your account page at any time.

We share personal information only with the companies that help us run the site and fulfil orders:

• Payment processing: TagadaPay;
• Order fulfilment and shipping: our fulfilment partner and the carriers that deliver your order (your name, shipping address and phone number);
• Email delivery: Resend for account and order emails, Omnisend for email updates;
• Analytics and referrals: Launchpad CRM, which receives order totals and products with a scrambled (hashed) form of your email address, not the address itself;
• Hosting: DigitalOcean, where the site and its database run;
• Advisers and authorities: our accountants and legal advisers, and public authorities when the law requires it or to protect our rights and the safety of others;
• Business transfers: a buyer or successor if our business is sold or reorganized.

These companies may use the information only to provide their services to us. We do not sell personal information, and we do not share it with third parties for their own marketing.

Omnisend and Launchpad CRMcollect information about your activity on this site over time, as described above. We do not use advertising networks, and we do not allow third parties to collect information about your activity on other websites through ours. The site does not respond to browser “Do Not Track” signals, because there is no common standard for them; you can limit tracking by blocking cookies in your browser.

• account information, for as long as your account is open;
• orders and the declarations made with them, for as long as tax, accounting and legal requirements call for, usually seven years;
• email preferences, until you change them;
• messages and technical records, for as long as they are needed to answer you or keep the site secure.

The site is served only over encrypted connections (HTTPS), passwords are stored only in hashed form, card details never reach our systems, and access to customer data is limited to the people who need it to run the business. No system is completely secure, but we work to protect your information and will tell you if a breach affects it, as the law requires.

You can ask us at any time to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, except what we must keep for legal, tax or accounting reasons;
• stop sending you marketing emails.

Email hello@trypeaking.com from the address on your account. We may ask you to confirm your identity, and we answer within 30 days. We will not treat you differently for making a request.

California residents:we do not disclose personal information to third parties for their own direct marketing purposes, so there is nothing to list under California Civil Code section 1798.83 (“Shine the Light”).

The site is for researchers aged 21 or over, and it is not directed at anyone younger. We do not knowingly collect information from anyone under 21; if we learn that we have, we delete it.

We sell only within the United States, and your information is stored and processed in the United States by us and by the companies listed above.

When we change this policy we post the new version here with a new “Last updated” date. If a change is material, we also tell account holders by email before it takes effect.

Peaking LLC, 9454 Wilshire Blvd., Penthouse, Beverly Hills, CA 90212. Email hello@trypeaking.com, or use the contact form.